We are eager to expand our team with passionate Online Chat Support Representatives who are ready to deliver outstanding customer support through email, chat, and direct messaging platforms. This entry-level role is centered around assisting customers with their inquiries, troubleshooting problems, and ensuring a satisfactory resolution.
Role Overview:
- Engage directly with customers through live chat, providing prompt and accurate responses to various inquiries.
- Address both technical support and sales-related questions, ensuring a seamless customer experience.
- Maintain the highest standards of customer service, setting the tone for an exceptional customer journey.
Rate: $35 per hour.
Key Responsibilities:
- Manage incoming queries effectively and efficiently through our website and social media platforms.
- Provide comprehensive support that includes troubleshooting issues and offering practical solutions.
- Collaborate with team members to continuously improve the customer service process.
Requirements:
- Must have access to a reliable device (phone, tablet, or laptop) with internet connectivity for using chat functions.
- Strong written communication skills are essential.
- Ability to work independently, follow instructions meticulously, and commit to at least 10 hours of work per week.
Location: Fully remote, with a preference for candidates based in the United States.
This position offers flexible scheduling, allowing you to choose your hours while committing to the minimum required. If you’re ready to make a significant impact in the realm of customer support and grow within a supportive environment, we encourage you to apply today!